Wilco Source conducted operational and evidence-based assessments that identified workflow inefficiencies. We then implemented an adaptive hub services platform that automated and streamlined the process from patient intake to patient obtaining drug – greatly reducing the cycle time.
The platform also automated and streamlined claim management for multiple drugs across multiple manufacturers – with minimal configuration changes. In addition, the platform integrated with external systems including billing and web portals.
Analytics was another major component of the system that provided real time visibility on the patient journey, workforce management, and billing activities. Using robust data warehouse mechanisms to pull data, the platform was able to support the business intelligence tools used to generate reports and dashboards.